Friday, April 7, 2017

07:20 AM - 08:00 AM Breakfast

08:00 AM - 08:05 AM Chairperson's Recap

8:05 AM - 8:45 AM From Company-Driven to People Driven: Leading Through a Learning Revolution

Patricia Goodwin-Peters, Vice President, Human Resources - North America, Global Rewards, and Learning , Kate Spade & Company
The enterprise and L&D no longer have total control of training and learning. For the first time in its history, corporate L&D has serious competition. Today, with information available everywhere, employees curate their knowledge through internal and external sources much faster,and often better than L&D. As a result, we are seeing a radical shift in the way corporate training must be delivered, so that employees receive the information they want to know, when they want to know it and how they choose to learn it.
• Enabling an employee-driven learning culture
• Adopting informal learning approaches
• Utilizing enabling technologies to foster a culture of continuous learning


Patricia Goodwin-Peters

Vice President, Human Resources - North America, Global Rewards, and Learning
Kate Spade & Company

8:45 AM - 9:15 AM Business Meeting

A: Capturing Employee Mindshare and Hearts In Our High Pressure & Distributed Environment
If we can capture the mindshare, the learning will follow. This roundtable will look at the tactics used to capture the mindshare of today’s employees who have very different expectations and needs. From an employee-driven LMS, to user generated subject matter, to news ways of looking at employee engagement and finally building a learning-centric culture, don’t miss this opportunity to swap ideas with your peers on how to grab the attention of your modern workforce.
Led By: Damian Hanft, Director of Talent Management, Arby's Restaurant Group

B: Building a Learning Culture
The role of learning in culture is emerging as a company's competitive edge, yet ask a handful of learning practitioners what their top challenges are, and most will say, “Building a Learning Culture Within a Company!” And each will have a differing opinion about just what a “learning culture” looks like. However, at its root, a learning culture has little to do with training programs offered, or the mix of virtual classroom and live instruction. At BCBSNC, building a learning culture means supporting the learning embedded in each moment, about establishing the intention to learn in every interaction, every relationship and every chance to lead. This discussion will suggest a way into building a learning culture that starts from inside how we each learn and work.
Led By: Adri Maisonet-Morales, Vice President of Enterprise Learning & Development, Blue Cross Blue Shield of North Carolina

C: The Workforce of The Future Requires An Agile Approach to Talent
To thrive in the fast-paced digital age, organizations need to create learners who will grow and innovate with the company’s needs. The continuously changing nature and diversity of skills needed requires that organizations empower their workforce with knowledge, speed and flexibility. During this interactive session, we will evaluate what talent will look like in the future, and the necessary skills to meet organizational needs, and discuss the right blend of strategy and execution that connects people, process and technology to transform at scale.
Led By: Mona Malone, Chief Learning & Talent Officer BMO & Brad Sheehan, Vice President, JetBlue University, JetBlue Airways

D: Organizational Climate + Emotional Intelligence = Performance
Getting buy-in for soft skills training, like Emotional Intelligence (EI), can be challenging but the improvements in performance and productivity can be profound. This interactive session will focus on the basic structure of an effective EI curriculum design and measurement of human factors that impact the organization. During this interactive roundtable discussion, attendees will learn how the impact of programs driving so-called "soft skills" can be objectively measured."
Led By: Rich Hazeltine, Leader, Learning & Development, Zappos

E: The Impact of Generational Differences & The Impact on Learning
Never before has there been such a diversity of generations in the workforce. With competition for talent on the rise, there is even greater urgency to develop a culture of employee commitment, and that all starts with understanding how your multiple generations wish to continually improve and grow. Each group has their own sets of values, needs and motivations. During this roundtable, we will address the impact of different generations and the impact of learning. We will share examples on what makes each generation tick, so that attendees can begin to craft a corporate L&D strategy that meets their needs and motivates performance.
Led By: Michelle Prince, Global Head of Learning & Development, Randstad


Adri Maisonet Morales

Vice President, Enterprise Learning & Development
Blue Cross Blue Shield of North Carolina

Damian Hanft

Director of Organizational Effectiveness and Learning
Arby's Restaurant Group

Richard Hazeltine

Leader, Learning and Development

Brad Sheehan

Vice President, JetBlue University
JetBlue Airways

Richard Hazeltine

Leader, Learning and Development

Michelle Prince

Global Head Learning & Development

10:15 AM - 10:45 AM Business Meeting

10:45 AM - 11:15 AM Business Meeting/Break

11:15 AM - 11:55 AM Think Fresh! How SUBWAY® Is Driving Cultural Transformation And Developing Leaders Of The Future

Tracy Steinwand, Director of Global Training , Subway
What made us successful yesterday is not going to keep us successful tomorrow, and developing leaders of the future is no easy task, particularly when you need to do it in 112 countries.

SUBWAY®, is embarking on an incredible journey of transformation. Consumers around the world love their SUBWAY® Sandwiches, and know that their favorite Footlong BMT® is available in over 44,000 Restaurants. But a trusted, easily available product isn’t enough. Consumers are expecting new ways to shop and a lot more for their money. In order to succeed in the new business environment, new leadership skills are needed right across the business – from the Restaurant Manager to Franchise Owners and Corporate teams.

Competencies have driven the skill development work in organizations for decades; but are often developed based on behaviors that have made leaders successful in the past. To truly drive transformation, SUBWAY® recognized that competencies must be forward-looking. And to get the best insight into where the biggest leadership gaps are, they needed to ask their employees rather than guess.

In this session, Tracy Steinwand will share the story of how understanding the need from across the business has set the foundation for the transformation of their people.
• Understanding how the largest QSR brand in the world is transforming to a truly people focused business
• Hearing how Learning Needs Analysis can make it crystal clear where L&D teams should spend their time and money


Tracy Steinwand

Director of Global Training

11:55 AM - 0:00 AM Chairperson's Closing Remarks & End of CLO Exchange