May 08 - 10, 2019
The Whitley, a Luxury Collection Hotel, Atlanta, GA

Wednesday, May 8th, 2019

8:30 am - 9:30 am Registration

9:30 am - 9:35 am Orientation

9:35 am - 9:45 am Thoughtexchange Welcome

9:45 am - 9:50 am Chairperson Introduction

9:50 am - 10:30 am Learning in the Age of Acceleration

Jesse Jackson - Chief Learning Officer, Consumer & Community Banking, Chase
Responsible L&D professionals are rapidly responding to the fact that we are living in an increasingly transformative period. This new period, classified as the age of acceleration, is described by kinetic changes occurring across our collective professional and personal experiences. This acceleration is also illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes. It’s a period where the premium for more innovative and effective corporate learning designs and solutions has never been more important. During this keynote, attendees will learn how to: 
•Increase organizational capacity for performance 
•Enhancing the Overall Efficiency of the L&D Organization
•Improve the responsiveness of aligning knowledge, skills and behavior upskilling with business priorities
•Driving a culture of Innovation and lifelong learning 


Jesse Jackson

Chief Learning Officer, Consumer & Community Banking

10:30 am - 11:00 am Panel: Leadership in 2025: A Look into Future Organizational & Management Structure

Kimberly Stewart - SVP Learning and Talent Development, First Citizens Bank
Sandy Rezendes - CLO, Citizens Bank
This panel will highlight the changing nature of leadership development and the unique initiatives organizations have implemented to meet this challenge.  Further discussion will be had on the velocity it takes to identify talent and actually move employees into senior leadership positions. 
·         Highlight the novel methods and approaches to leadership development at all levels of the organization
·         Discuss the competencies of nimbleness and agility – can they be taught? How much emphasis are we placing on these competencies given the speed at which business is changing
·         Learn how organizations are dealing with the rate of change in terms of movement to senior roles, the success rate, and how we can move faster without sacrificing quality
·         Learn how to change a person’s mindset from fixed to growth and discuss the impact on motivation and performance
·         Receive specific examples on how to drive a culture of leader accountability 


Kimberly Stewart

SVP Learning and Talent Development
First Citizens Bank


Sandy Rezendes

Citizens Bank

11:00 am - 12:15 pm Brunch & Networking Activity

12:15 pm - 12:45 pm On Becoming A Chief Learning Officer

Albert Siu - VP, Learning & Development, PAREXEL
The notion of being a CLO has been canonized since the late 1990s. Invariably in many of the discussions in conferences and publications, much have been shared on programmatic brilliance of leadership programs, succession planning approaches or more sophisticated deployment of learning tools, or certain leadership drive to build a certain type of organization culture. Yet programmatic brilliance or sophistication in learning tool deployment is seldom a conversation amongst the most senior leaders of a company, and in particular, the CEO of the organization. What is encountered is one simple preeminent question: “For all the money spent, how do we know it matters to the success of the organization? This is the question that matters. Credible answers to this question ensure the CLO has a seat at the leadership planning table, and muddled answers only accelerate exit to the door!
•Learn how to engage senior leaders at the planning table so that they can drive the priority of training investments
•Measure and account for how much money and time are actually spent enterprise-wide in learning
•Engage at the business unit and functional level to make sure the Learning Function is doing the right things for everyone
•Highlight the role(s) that must be instituted in order to ensure Learning is closely aligned with the businesses
•Ensure that you can globally scale the learning services so that the learning experiences are high quality and cost effective
•Recognize the metrics that  must be put in place to monitor progress and learn how to measure results and impact 
•Discuss the benchmarks needed to ascertain effectiveness and efficiency


Albert Siu

VP, Learning & Development

12:50 pm - 1:20 pm Business Meeting

1:20 pm - 1:50 pm Business Meeting

1:50 pm - 2:10 pm Networking Break


2:10 pm - 2:55 pm Show Me the Value: How L&D Can Leverage AI and Data Analytics to Best Meet Learner Needs
The potential impact of AI on learning and development is enormous. Not only on technical and product training, but overall soft skills, which are essential for the future. During this MasterClass, attendees will learn how AI can support L&D by sharpening skills, predicting learner behavior and tailoring content at the individual level. This all leads to greater engagement, retention of information and bottom line impact.   
•Learn how AI insight can facilitate the creation of customized learning programs 
•Recognize how AI insights and data lead to a better understanding of learner behaviors 
•Hear how AI can predict learner needs by recommending content based on past behavior 


2:10 pm - 2:55 pm How "In the Moment" Feedback Inspires Action
Ideally, feedback should inspire people to learn, grow, and push the edge on what they are capable of. Sadly, too often it results in resentment, disengagement and damaged relationships.  

That’s a real problem—for your entire organization—because people need feedback so they can learn fast enough to keep pace in our ever-changing world. That’s why that so many companies are moving to “in the moment” development.  Clearly, the ability to offer feedback that engages and inspires is essential—and elusive. 

Join Dianna Anderson, CEO of Cylient, for a lively, interactive learning experience where you will: 
•Discover for yourself how to offer “in the moment” feedback that inspires people to take action

3:00 pm - 3:30 pm The Role of Learning in Diversity & Inclusion

3:30 pm - 4:00 pm Don't Be The Next Big Security Headline: How L&D Can Close the Cybersecurity Skills Gap

We continue to hear about the increasing number of online security breaches and data leaks. As learning leaders, we are presented with enormous opportunity to close the cyber skills gap by offering our employees the latest training to avoid potential attacks. During this session, attendees will learn how to: 
•Develop a cybersecurity strategy around technology, process and education
•Facilitate a cyber-aware and cyber-secure organizational culture
•Produce cybersecurity training that is engaging for employees in every department, not just IT 
•Integrate security practices into the talent management and development process

4:05 pm - 4:35 pm Business Meeting

4:35 pm - 5:05 pm Business Meeting

5:05 pm - 5:20 pm Networking Break

5:20 pm - 5:50 pm L&D's Role in Enabling Organizational Agility for Sustainable Business Growth

Kee Meng Yeo - VP, Enterprise Talent Development, Amway
Organizations lament about being blindsided by their competitors and “beat themselves up” about missing the next great opportunity. Meanwhile, organizational gurus write articles and books about how corporations should emulate start-up’s with their seemingly “magical” abilities to address market needs at just the right moment. Interestingly, no “gurus” write about the 1,000’s of failed start-up’s as they try and address the same market needs. Once an organization has a certain level of scale, duplicating the operations of a “single visionary leader” start-up could be disastrous for the company. Companies need to be able to balance the advantages of scale with ability to pivot quickly based on market movements. In this session, attendees will learn how to: 
•Enable a common meaningful organizational agility definition: Organizational agility and speed are not the same thing and how speed can be non-agile
•Differentiate and not confuse organizational agility with agile methodology
•Discuss the behaviors and traits of agile organizations
•Receive best practices for partnering with the organization to enable organizational agility


Kee Meng Yeo

VP, Enterprise Talent Development

5:50 pm - 6:00 pm Ignite: Artificial Intelligence & Corporate Learning: How to Integrate Chatbots into Your L&D Strategy

A trend seen in sales and customer support in making its way into corporate learning. Chatbots are being used to support learning in powerful ways. This Ignite will unpack the various ways to apply chatbots in corporate learning from skills gap analysis to integration with bite-sized learning and overall retention of information.

6:00 pm - 6:45 pm Bugs Bunny & The Case of the Learning Culture

In this interactive session participants will be asked to consider learning and culture in some
new ways. We’ll discuss process, brain science, group learning and we’ll get a chance to put
Thoughtexchange through its paces as we explore what is important to this group of CLO

6:45 pm - 7:15 pm Cocktail Reception

7:15 pm - 7:45 pm Dinner