May 08 - 10, 2019

Thursday, May 9th, 2019

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am Outsourcing as an Accelerator of L&D: The Pitney Bowes Story

Kirk Santos - VP, Global Head of Learning, Leadership & Organizational Development Pitney Bowes


Kirk Santos

VP, Global Head of Learning, Leadership & Organizational Development
Pitney Bowes

8:35 am - 8:45 am Ignite: How Learning Can Be Used as a Lever to Foster Inclusion & Belonging

When we think about helping our people learn new things and behave in new ways, a topic that is top of mind is how to foster a diverse, inclusive environment, knowing that diverse teams achieve more than non-diverse teams. This ignite will focus on the specific strategies and tactics that can help L&D organizations foster inclusion and belonging.

8:45 am - 9:15 am Building the Capability to Manage Complexity

9:20 am - 9:50 am Business Meeting

9:50 am - 10:20 am Business Meeting

10:20 am - 10:35 am Networking Break

10:35 am - 11:05 am From Volume to Value: Using Metrics & Analytics to Drive Business Outcomes

Trevor Walker - VP, HR, Organizational Development & Learning Ascension


Trevor Walker

VP, HR, Organizational Development & Learning

11:05 am - 11:15 am Ignite: Ethical Interpretation of Assessments & Data


11:20 am - 12:05 pm Designing for the YouTube Generation: Integrating Content Curation into Your Video Strategy


11:20 am - 12:05 pm Driving 10X Organizational Performance Using Mentoring & 'Reverse Mentoring"
·         Define the qualities of a successful mentoring and reverse mentoring program and how to ensure alignment to business strategy
·         Hear how reverse mentoring can accelerate skills, increase employee engagement & overcome generational differences
·         Structure your mentoring programs and highlight the impact of “reverse mentoring” 

12:05 pm - 1:00 pm Lunch

1:00 pm - 1:40 pm For all the Money You Spend - How Do You Know It Matters?

Albert Siu - VP, Learning & Development PAREXEL


Albert Siu

VP, Learning & Development


1:45 pm - 2:30 pm Emotional Intelligence in eLearning: Why It Means Everything & How to Teach It
•Review the characteristics of emotional intelligence 
•Highlight the benefits that can be generated from developing EI at all levels 
•Receive guidelines on how to improve EI in the workplace 


1:45 pm - 2:30 pm Using Design Thinking to Create a Learner-Centered Experience

2:35 pm - 3:05 pm Business Meeting

3:05 pm - 3:35 pm Business Meeting

3:35 pm - 4:05 pm Business Meeting

4:05 pm - 4:20 pm Networking Break


4:20 pm - 5:05 pm In One Ear, Out the Other? How to Sustain Learning After the Training


4:20 pm - 5:05 pm Your Brain on Learning: How Neuroscience and EGG Technology Can Improve the Efficiency & Effectiveness of Training through Increased Learner Engagement

5:10 pm - 5:40 pm Panel: Accelerating Women Leaders

In a widely publicized initiative a few years ago, eBay embarked on a journey to bring more women into its top ranks. Senior executives at the firm discovered the investment yielded substantial bottom-line and cultural benefits. Despite these findings there are still far too few women gaining entry into the C-suite. It appears a contributing factor to this reality is that women are not receiving enough opportunities to gain the key work experiences viewed as necessary to gain entry into the C-suite. During this panel discussion attendees will : 
•Learn about the unique cultures from some of the world’s most innovative companies
•Hear how they are pushing the boundaries on advancing female leadership

5:10 pm - 5:40 pm The Problem of Training for Soft Skills (And the Strategy to Solve for It)

While humans and machines can elevate each other’s abilities, soft skills will be the future differentiators. During this session, attendees will learn about the skills needed to thrive in the Fourth Industrial Revolution.  
•Hear how soft skills are the key to future-proofing your workforce
•Discuss the specific attributes that are vital to navigate the changing world of work 
•Learn how to build these skills and pit them into action to optimize business performance

5:40 pm - 6:10 pm Developing Your Digital Strategy in an Era of Endless Personal Learning

6:10 pm - 6:50 pm Roundtable Discussions: Choose Your Topic

A: Spending is on The Rise!  How to Manage the Maze of Tech Options & Prioritize  Investments 
The L&D landscape is radically changing, learning is centered, access to content is unlimited, and the amount of enabling technology seems endless. How do we ensure that we’re being good stewards with our organizational dollars? What investments are yielding the greatest ROI and where is the greatest room for improvement? This discussion will highlight the areas of increased spend, the anticipated outcomes and how having the right learning and performance team members will bring along the greatest ROI. Further discussion will be had on the top L&D tech trends of 2020, and how to prepare our strategy and technology roadmap accordingly.

B: From Managing the Learning Process to Empowering the Process 
The days of learning functions “managing” the learning process are over. Now, it’s about empowering employees to learn on their own, on the job, and from their managers. This roundtable is all about making the shift from managing the learning process to empowering the process.

C: The Pendulum of Corporate Training: How to Sustain a Culture of Continuous Learning  
Ask a handful of learning practitioners what their top challenges are, and most will say, “Building a Learning Culture Within a Company!” And each will have a differing opinion about just what a “learning culture” looks like. However, at its root, a learning culture has little to do with training programs offered, or the mix of virtual classroom and live instruction. Today, building a learning culture means supporting the learning embedded in each moment, about establishing the intention to learn in every interaction, every relationship and every chance to lead. This discussion will suggest a way into building a learning culture that starts from inside how we each learn and work.

D: Low Tech Options for Advancing Digital L&D Efforts 
I’d love to do mobile – but IT has security reasons for restricting use. I’d love to try gamification, but my LMS won’t support it. Sound familiar? This roundtable is all about the low tech options for deploying innovative solutions in L&D.

E: Policy Management in a Digital World 
As we look at a shift to mobile and user experience (UX), especially in high regulated industries, how can learning leaders leverage current policies and influence changes to these policies? A new learning environment requires increased flexibility, access to information, integration capabilities, and more. To accelerate a shift to digital learning, we must ensure our organizational cultures and policies are also equipped to deliver on this change.  

F: Becoming an Architect of Lifelong Learning 
Are we involving all the right players to make our training work? The content is often our focus. And the content may be great, what about the ecosystem in which the content will reside? In other words, behaviors will only change if the system is supporting the behavior we advocate to change.  This discussion is all about architecting a strategy with enterprise buy-in to sustain a culture of lifelong learning. 

G: Content Curation in 2019 & Beyond: When, Why & How 
There is a big trend now towards user generated content. How is that being embraced in your L&D org? How are you ensuring the content that is shared is the right content? How are you competing with YouTube, Facebook, Google?
During this roundtable, attendees will learn how to implement a content curation tool to make it easier for employees and managers to use externally available content, build learning paths, and monitor results.

6:50 pm - 7:20 pm Cocktail Reception & Dinner