May 08 - 10, 2019
The Whitley, a Luxury Collection Hotel, Atlanta, GA

Thursday, May 9th, 2019

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am Outsourcing as an Accelerator of L&D: The Pitney Bowes Story

Kirk Santos - VP, Global Head of Learning, Leadership & Organizational Development, Pitney Bowes


Kirk Santos

VP, Global Head of Learning, Leadership & Organizational Development
Pitney Bowes

8:35 am - 8:45 am Ignite: How Learning Can Be Used as a Lever to Foster Inclusion & Belonging

When we think about helping our people learn new things and behave in new ways, a topic that is top of mind is how to foster a diverse, inclusive environment, knowing that diverse teams achieve more than non-diverse teams. This ignite will focus on the specific strategies and tactics that can help L&D organizations foster inclusion and belonging.

8:45 am - 9:15 am Never Stop Learning

If your executives think they know everything, they’ve got a lot to learn. These days, doing a good job — and advancing in a career —isn’t about mastering a predetermined set of skills and knowledge. By the time an executive has checked that box, the necessary skills will have changed and the required knowledge has evolved in ways they couldn’t have imagined. Unfortunately, when it comes to learning, executives can be their own worst enemies. They fall back on the tried and true, and expect change to simply happen. When it doesn’t, it’s disappointing for them — and frustrating, time-consuming, and costly for your organization. 
To help them keep up and get ahead, you have to show them how to embrace change: building new skills, letting go of old assumptions, and mastering the art of lifelong learning. This session will explain in clear terms the mindset that’s essential for survival in today’s business environment and offer practical tools you can use to help employees reframe priorities and understand the powerful influence of human nature on performance. 

9:20 am - 9:50 am Business Meeting

9:50 am - 10:20 am Business Meeting

10:20 am - 10:35 am Networking Break

10:35 am - 11:05 am From Volume to Value: Using Metrics & Analytics to Show the Impact of Leadership Development on Business Outcomes

Trevor Walker - VP, HR, Organizational Development & Learning, Ascension
For decades, learning and development professionals have been asked by business leaders to “show me the money” on the return on investment of leadership development programs.  This request has been addressed in many ways over the years to varying degrees of success.  However, learning professionals have been challenged in balancing the need for data to use for continuous improvement while simultaneously demonstrating how learning contributes to organizational success.  Traditionally, rigorous measurement of the business impact and ROI of leadership development efforts have been time-consuming and often viewed as too little too late to be useful to business leaders.During this session, attendees will learn how to:
•Use a perception-based evaluation process as a predictive tool for determining the effectiveness and impact of key leadership development programs on business outcomes,
•Correlate “soft” metrics to actual hard outcome data, including ways in which this information can be used to recalibrate the soft metrics for increased predictive capability, and
•Leverage insights provided by this learning metrics and analytics approach for continually improving learning & development offerings and for making better business decisions.


Trevor Walker

VP, HR, Organizational Development & Learning

11:05 am - 11:15 am Ignite: Ethical Interpretation of Assessments & Data


11:20 am - 12:05 pm The Virtual Reality Revolution: Accelerating Skill Acquisition at Low Cost
The exciting future of virtual reality is here.  As L&D leaders, we have tremendous opportunity to leverage the mélange of AR, VR, AI, ML, IV and chatbots. This digital reality is creating natural and intuitive ways to improve employee performance. During this MasterClass, attendees will review the mix of solutions, hear how they complement each other and recognize where and how to get started. 
•Receive a primer on the various immersive technologies, learn how they differ (and complement) each other and recognize the best fit for your employees
•Discuss L&D use cases for these immersive technologies 
•Gain best practices for getting buy-in from senior leaders
•Learn what types of business and learning challenges can be solved by VR solutions
•Hear what’s next on the horizon for AI powered L&D 


11:20 am - 12:05 pm Driving 10X Organizational Performance Using Mentoring & 'Reverse Mentoring"
Traditional mentoring as we know it will never be the same. Thanks to the influx of new technology and social networks, the need to keep up has never been greater. In response, organizations are adopting reverse mentoring programs, turning millennials and Gen Zs into mentors for senior leaders. During this BrainWeave®, attendees will learn about the powerful benefits of reverse mentoring for the mentor, mentee and organization at large. 
•Define the qualities of a successful reverse mentoring program and ensure alignment to business strategy 
•Hear how reverse mentoring can accelerate skill development, increase employee engagement & overcome generational differences 
•Maximize the potential value of new technology  though different points of view and experience 

12:05 pm - 1:00 pm Lunch

1:00 pm - 1:40 pm Mastering the Art of Curation

The ever-growing need for continuous learning has resulted in an explosive amount of online content. While choice is nice, this presents enormous challenges for L&D teams who must ensure the content they deliver is relevant, personalized, highly engaging and accurate! With workplace skills evolving so quickly, how do we keep up? During this session, attendees will: 
•Learn how to identify and curate content like a pro
•Recognize how to use content curation along with social, gamification, and personalized approaches 
•Empower your teams to generate and curate content 
•Learn how data analytics can help direct your curation efforts  


1:45 pm - 2:30 pm Emotional Intelligence in eLearning: Why It Means Everything & How to Teach It
Getting buy-in for soft skills training, like Emotional Intelligence (EI), can be challenging but the improvements in performance and productivity can be profound. This MasterClass will focus on the basic structure of an effective EI curriculum design and measurement of human factors that impact the organizational environment and performance. During this session, attendees will learn how the impact of programs driving so-called “soft-skills” can be objectively measured.”
•Review the characteristics of emotional intelligence 
•Highlight the benefits that can be generated from developing EI at all levels 
•Receive guidelines on how to improve EI in the workplace 


1:45 pm - 2:30 pm Using Design Thinking to Stand Out From & Outperform Competition
How can you make your learning objects the source your audience chooses to rely on, return to and recommend? When you begin to view your instructional objects as products and learners as consumers, you find synergy with the discipline of product design by developing empathy, studying the user experience and a focusing on continual product release and refresh, many of which are often neglected in instructional design. During this interactive discussion attendees will learn how to adopt a design thinking approach to stand out from and outperform competition. 
•Explore the value of empathetic design in modern instructional design
•Refocus design on the learner and the behavior change instead of the content 
•Shift away from delivery of content to delivering a true learner experience
•Receive tools and templates you can take with you to immediately put design thinking to practice in your organization

2:35 pm - 3:05 pm Business Meeting

3:05 pm - 3:35 pm Business Meeting

3:35 pm - 4:05 pm Business Meeting

4:05 pm - 4:20 pm Networking Break


4:20 pm - 5:05 pm Beat the Motivational Blues! How Modern Day Incentives Can Stimulate Employee Performance & Productivity
Major technological advances and a changing business environment require employees to sharpen their skills and learn new ones. However, with so many competing priorities, this quickly becomes a real struggle. During this roundtable, attendees will learn how to: 
•Align L&D with compensation and rewards 
•Hear how the right incentive strategy can propel employee self-development and lifelong learning 
•Receive specific examples on monetary and non-monetary incentives
•Develop your incentive business case and obtain buy-in
•Discuss the outcomes of engagement, improved productivity, increased sales and bottom line impact


4:20 pm - 5:05 pm The Digital Workplace
Today’s employees want choice and seamless integration of applications in the workplace. The Digital workplace provides employees with the tools and infrastructure to improve communication, establish deep connections and access learning at the point of need. To truly transform your employees’ workplace experience, it is essential to understand how the digital workspace works and what it means for the future of corporate learning environments. During this session, attendees will  learn how to: 
•Define The Digital Workplace 
•Recognize the difference between collaboration and the Digital Workplace 
•Highlight the benefits of a Digital Workplace 
•Develop a blueprint for working across virtual, physical and connected environments
•Highlight the enabling technologies and what’s next on the horizon as The Digital Workplace evolves 

In a widely publicized initiative a few years ago, eBay embarked on a journey to bring more women into its top ranks. Senior executives at the firm discovered the investment yielded substantial bottom-line and cultural benefits. Despite these findings there are still far too few women gaining entry into the C-suite. It appears a contributing factor to this reality is that women are not receiving enough opportunities to gain the key work experiences viewed as necessary to gain entry into the C-suite. During this panel discussion attendees will : 
•Learn about the unique cultures from some of the world’s most innovative companies
•Hear how they are pushing the boundaries on advancing female leadership


Twanya Hood Hill

Head of Content


Gail Kelman

Head of Learning & Career Development
Guardian Life

5:10 pm - 5:40 pm A Changing L&D at Breakneck Speed

Catherine Konnik - Global Director, Learning & Development, Subway
Subway has undergone a massive transformation in a very short period of time. In L&D, this includes the standing up of a new LMS to deliver enhanced curriculum and developing a governance structure to manage demand against capacity.  During this session, attendees will learn how to revitalize L&D at the speed of business.  
•Utilize governance to align to key business priorities 
•Move from a training culture to a continuous learning culture  
•Upskill key functions within the system to enable the business transformation 


Catherine Konnik

Global Director, Learning & Development

5:40 pm - 6:10 pm Developing Your Digital Strategy in an Era of Endless Personal Learning

Jennifer Dudeck - VP, Global Learning, Leader & Talent Development, Cisco
As an organization, Cisco is investing heavily in driving strength-based careers for all employees. When we think about how to build a career on strengths, we know that we need to put our strengths to work through constant growth, continuous learning and curiosity in the future. To do this, Cisco is committed to setting up the learning environment employees need while providing them with the platforms, tools, and resources that allow them to learn what they want, when they want. This requires a shift in their business. During this session, attendees will :  
•Learn how to move from a focus on formal training, to a multi-faceted culture of learning centered on curiosity, empowerment, and active participation
•Hear about a new learning platform which will connect learning across Cisco and offer a consistent experience for employees globally
•Discuss the Cisco strategy, implementation and enablement of next gen learning technologies 


Jennifer Dudeck

VP, Global Learning, Leader & Talent Development

6:10 pm - 6:50 pm Roundtable Discussions: Choose Your Topic

A: Spending is on The Rise!  How to Manage the Maze of Tech Options & Prioritize  Investments 
The L&D landscape is radically changing, learning is centered, access to content is unlimited, and the amount of enabling technology seems endless. How do we ensure that we’re being good stewards with our organizational dollars? What investments are yielding the greatest ROI and where is the greatest room for improvement? This discussion will highlight the areas of increased spend, the anticipated outcomes and how having the right learning and performance team members will bring along the greatest ROI. Further discussion will be had on the top L&D tech trends of 2020, and how to prepare our strategy and technology roadmap accordingly.

B: From Managing the Learning Process to Empowering the Process 
The days of learning functions “managing” the learning process are over. Now, it’s about empowering employees to learn on their own, on the job, and from their managers. This roundtable is all about making the shift from managing the learning process to empowering the process.

C: The Pendulum of Corporate Training: How to Sustain a Culture of Continuous Learning  
Ask a handful of learning practitioners what their top challenges are, and most will say, “Building a Learning Culture Within a Company!” And each will have a differing opinion about just what a “learning culture” looks like. However, at its root, a learning culture has little to do with training programs offered, or the mix of virtual classroom and live instruction. Today, building a learning culture means supporting the learning embedded in each moment, about establishing the intention to learn in every interaction, every relationship and every chance to lead. This discussion will suggest a way into building a learning culture that starts from inside how we each learn and work.

D: Low Tech Options for Advancing Digital L&D Efforts 
I’d love to do mobile – but IT has security reasons for restricting use. I’d love to try gamification, but my LMS won’t support it. Sound familiar? This roundtable is all about the low tech options for deploying innovative solutions in L&D.

E: Policy Management in a Digital World 
As we look at a shift to mobile and user experience (UX), especially in high regulated industries, how can learning leaders leverage current policies and influence changes to these policies? A new learning environment requires increased flexibility, access to information, integration capabilities, and more. To accelerate a shift to digital learning, we must ensure our organizational cultures and policies are also equipped to deliver on this change.  

F: In One Ear, Out the Other?  How to Sustain Training Impact 
Sustaining the impact of training and professional development is an ongoing problem. Even the most comprehensive and engaging training will fail fast if there’s no follow up.  What a waste! During this MasterClass, attendees will learn how to drastically improve the post-training environment through effective reinforcement methods, personalized learning approaches  and technology.  

G: Maximizing Social Learning through User Generated Content 
This roundtable will provide examples on how L&D can adapt user generated content and how to manage it from a quality standpoint. We will discuss best practices for curating the content at the volume it’s being generated. 

6:50 pm - 7:20 pm Cocktail Reception & Dinner