May 16 - 18, 2018
Loews Hotel, Atlanta, GA

Friday, May 18, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

Today’s modern learner is impatient, overwhelmed and frustrated.  They desire flexibility in where and how they learn, and have only a small amount of time to focus on training and development. How do we as learning leaders address these radical shifts? How do we provide nontraditional training and delivery to accommodate their need for just in time everything? Are we finding microlearning, mobile, communities of practice, on-demand performance support and curation to be effective? To remain relevant as a business function, L&D must understand the needs of modern learner while delivering training that is sustainable and measurable.  This very real discussion will cut through the noise and open up to the challenges facing learning professionals today.

Jamie Dalferes

Regional VP, Learning & Talent Development
Lincoln Property Company


Monica Brunaccini

Head of Global Learning & Development
Shire #562 F2000


Gretchen Lumsden

Director, Leadership and Executive Development
The Home Depot

8:45 am - 9:15 am Panel: Findings From the Thoughtexchange Action Learning Session

Before the Exchange, we collected your insights and challenges in the HR space, using the Thoughtexchange social learning tool. During this follow-up session, you’ll have dedicated time to sit with your peers and discuss what they are doing to address each one of these topics that are top of mind.
Not to be missed!” 

9:15 am - 9:45 am Investing in Foundational Leadership Skills

Learn the importance of  investing in first-time managers, who, when well prepared, can help you drive meaningful results, improve performance on key metrics, and aid in the retention of your people assets. In this session you’ll learn how to empower new leaders with knowledge, skills, and experiences that add value and confidence to their daily work.

9:45 am - 10:15 am Business Meeting

10:15 am - 10:45 am Business Meeting

10:45 am - 11:15 am Networking Break/Business Meetings

11:15 am - 11:45 am Modernizing L&D Through Frictionless Video Communications

The expectations of Learning and Development groups are rapidly evolving. This evolution is fueled by digital disruption compounding the need to increase the pace and quality of training coupled with rapid growth in the workforce demographic towards a modern-day worker who has expectations of a flexible, high-quality user-experience and full mobility. These changes underway are forcing L&D leaders to transform how training is delivered to a highly diverse user community at scale with minimal to no budget increases. Join this session to learn how Zoom is partnering with enterprises to aid in the transformation of L&D to deliver a frictionless learning environment while keeping costs flat or reduced. 
·         Improve overall training quality and user experience
·         Reduce travel costs and improve productivity of training resources
·         Scale programs by delivering high-quality virtual training

11:45 am - 12:15 pm Agile Instructional Design for Program Development and Sustainment

Deanne Jones - Director, Global Retail Learning & Development Starbucks
Do you want to create better learning programs in less time? Keep your learning programs current? Improve team collaboration? Increase stakeholder buy in? Come learn how one company is doing this using the Agile methodology. You'll leave this session with concrete examples of how to get started in your own organization!
·         Use Agile methodology to decrease development time when creating new learning programs. 
·         Explore using Agile methodology to create digital and paper learning programs. 
·         Apply Agile methodology to update existing learning programs to reflect changes in the business. 
·         Discover the differences in Agile processes for program creation and sustainment

Deanne Jones

Director, Global Retail Learning & Development

12:15 pm - 1:00 pm Roundtable Discussion: Sales Training Effectiveness: Making Training Engaging & Impactful

Willie Mazyck - Senior Director, Global Learning Cox Automotive
Sales training is a multibillion-dollar business. In the U.S. alone, the market is estimated to be worth more than $5 billion per annum. However, research shows that between 85 and 90 percent of sales training has no lasting impact after 120 days. That means over 4 billion dollars is wasted every year on sales training. In this session, participants will have the opportunity to share best practices from their sales training programs. During this interactive session attendees will:
  • Discuss the importance of designing the complete learning experience
  • Examine reasons why learning may not have an impact - according to a Brinkerhoff study, 40% of learning fallout is due to prioritization/leader importance and another 40% is due to lack of reinforcement and support
  • Examine tactics and best practices for making training both engaging and impactful


Willie Mazyck

Senior Director, Global Learning
Cox Automotive

12:15 pm - 1:00 pm Roundtable Discussion: The L&D Team of The Future: What Must Change Internally to Meet External Workforce Needs?

Joshua Crafford - VP, Leadership Learning and Development Synchrony Financial
To keep pace with constantly evolving workforce requirements, L&D must be prepared internally with the right skill sets, roles, competencies and organizational design. Without it, we will be ill equipped to deliver on the needs of the business. This discussion focuses on the newer roles being created inside of L&D (data science, analytics, innovation), the opportunities of a gig economy to supplement skills gaps and accelerate speed to delivery, the need for storytelling as a key piece to promoting new initiatives, and more. 

Joshua Crafford

VP, Leadership Learning and Development
Synchrony Financial

1:00 pm - 1:30 pm Chairperson's Closing Remarks